Test drive Seat Yourself’s GateKeeper for scanning QR codes
What you will need to test QR code scanning:
- an iPhone, iPad, Android smartphone, or an Android tablet with rear camera. You need to have cookies enabled for Gatekeeper to work. These devices now have native support for scanning QR codes, typically via the camera app.
- a location with good cell coverage. Wi-fi is better, but not necessary. Scanning will not work in locations with poor cell coverage and no wi-fi.
- a separate password to be used with the restricted gate login to your account. You can set that password yourself, via the Dashboard. Click on this link to get to the dashboard. Then click on the Gate user password button in the Administration panel of the dashboard to set the gate login password.
What you have to do to prepare:
Use the rsvns report to print out 6 receipts. Here’s how to do that:
- Make sure cookies are enabled on your device.
- Click on this link to login.
- Click on the scans Scanned tickets for current event button in the Reports panel of the dashboard. The link will take you to the rsvns report for the soonest upcoming event (or if there are no future events, the most recent past event). The middle navigation bar near the top of the report lets you know whether the page is showing or hiding gate scans. Click on the Show scans icon if they aren't showing.
- To print a receipt, click on the rcpt button on a reservation line.
- Click on the Print receipt button at the top of the receipt to bring up your browser’s print dialog, and then print the receipt.
- Click back on the report tab of your browser so you can print more receipts.
(Optional:) Set up a platform so that the device can be stationary, and the receipts are passed by it. I used a $12 music stand with the top set parallel to the floor and the grate from my toaster oven. Photography bugs can use a tripod attachment for their phones. I find hand scanning, where I hold the phone and point it at the QR code, slower.
- Open the camera (or other scanning) application on your device.
- Scan a receipt and click on the link that appears.
- A browser will come up asking you to log into [your account]/gate.
- Type in the password and say OK. The device should remember that password going forward, and you will not have to log in again.
- Touch the Admit these amounts button.
- On the iPhone and iPad, there is a Done button to touch so that you can go on to the next scan. On Android devices, you have to touch the device’s App switcher or Recent apps button.
- Repeat with the rest of the receipts.
- Go back to the rsvns report and scroll to the bottom.
- Click the Reset all button.
- This time, do not accept all the tickets on the receipt as you see them, but use the dropdown to specify how many of the party are entering in the current group.
The Gate User Password
The GateKeeper feature has its own password, so that you can let ushers use their own phones and tablets to scan patrons at the door without giving these ushers full access to all the Seat Yourself manager pages. Click on the Gate user password link in the Administration panel of the dashboard to set the password.
Ticket Printing Policy
You can configure your account in any one of 3 ticket-printing settings:
- 1 page printed per ticket in order(the current default)
- 1 page printed per event in order
- Receipt serves as ticket (1 page printed)
You set the policy in force via the Ticket printing line in the Management panel of the dashboard.
We think the default setting of one sheet per order is adequate when scanning QR codes, GateKeeper can admit the entire party with a single scan, and will keep track of which performance the party was admitted to. That means the same sheet can be used again the next night. If the parties to a reservation arrive in separate groups, the system will keep track of how many have been admitted, even though each group arrives with the identical QR code. Moreover, GateKeeper will scan QR codes in emails on smartphones, so that there is no longer a pressing need to print the receipt at all.